Shop policy

Product info

  1. The products are miniature crochet food and are handmade with love in The Netherlands. I use cotton or synthetic yarn by the following brands: Scheepjes, Phildar, Katia and Durable Breikatoen. The filling inside the product are (synthetic) toy stuffing. If you need any special request such as specific yarn use and/or stuffing please drop a note! 
  2. The products are suitable for home decor and accessories!
  3. Product care: the miniature crochet foods are handmade and very delicate and needs to be handle with caution and moderation. I suggest to hand wash the products in cold water or whip it down with a moist cloth.  

Shipping & packaging

1. Ice Pandora is happy to deliver worldwide, via the Dutch Air Mail (TNT Post).

2Ice Pandora ships from The Netherlands. Estimated delivery time varies per country:
The Netherlands: 1 day 
EU union: a week 
The rest: 2 - 4 weeks

3The shipping fees are calculated based on the standard fees of TNT Post. In order to keep all fees low, all packages does not include tracking code.

4All orders are packed in padded envelops. Orders in larger amount and/or sizes comes in kraft boxes.

Payment

  1. Ice Pandora accepts payments through PayPal. 

    No PayPal account? Don't worry! You can check-out as a guest PayPal user. This way it will redirect to your bank account or credit card.
  2. Ice Pandora also accepts payments through STRIPE. 

Refund

  1. Ice Pandora is a small business and does not offer refunds.
  2. The following items wont be refund too when:
    - the package is lost or damaged
    - import tax, VAT or other custom fees 
    These fees are not included in the shipping fees that Ice Pandora charges for the product customer purchase and this means the customer is solely responsible to pay these extra fees/taxes. The tax rates for imported goods are set by your government and can be substantial.

Exchange

  1. Customers are eligible for exchanges when unsatisfied with the product. Shipping fees for the returned product will not be refunded.
    Contact Ice Pandora ASAP and once you receive an approval for exchange, simply send back the product in right condition. Once I received your package the other exchange package will be shipped out.